Care from home, day or night

Feeling sick and can’t get in to see your doctor? LiveHealth Online provides access to virtual medical care 24/7 days a year at no cost to Anthem members. Connect face-to-face with a board-certified doctor from your phone, tablet, or computer without traveling to an office or urgent care center.

LiveHealth Online also offers virtual allergy care, therapy, and psychiatry, all at no out-of-pocket cost.

When could I use LiveHealth Online?

Think of LiveHealth Online when you or a family member needs care for an everyday health concern and your regular doctor isn’t available. For example:

• Your child wakes up with ear pain: Connect with a doctor from home to discuss symptoms and next steps.
• You think you have a sinus infection: A doctor can evaluate your symptoms and, if medication is appropriate, send a prescription straight to your pharmacy.
• Someone in your family has a cold, flu, or fever: Get medical guidance without leaving home.
• You develop a rash or pink eye: Show the doctor your symptoms during a video visit and get a treatment plan.
• Allergies are getting in the way: Connect virtually for allergy care and treatment.
• You need mental health support: Schedule a virtual appointment with a licensed therapist, psychologist, or psychiatrist.

Other common concerns may include sore throats, headaches and migraines, skin infections, and digestive issues.

Medical care available 24/7

No appointment is needed for general medical care. During your private video visit, your doctor can:

• Review your symptoms
• Diagnose common health concerns
• Recommend a treatment plan
• Send a prescription to your preferred pharmacy when medically appropriate

LiveHealth Online isn’t meant to replace your primary care doctor, but it can be a convenient option when your doctor isn’t available or you need care outside regular office hours.

Virtual mental health care

LiveHealth Online also makes it easier to get mental health support from home.

Therapy: Schedule virtual visits with licensed therapists or psychologists for support with anxiety, depression, stress, and other mental health needs.

Psychiatry: Meet virtually with a psychiatrist for evaluation and medication management when appropriate. Psychiatrists focus on medical treatment and medication management rather than ongoing talk therapy.

How to get care

Get started with LiveHealth Online by creating an account (have your member ID number handy).

After signing up, you can see a provider on your computer or by downloading the LiveHealth Online app.

All LiveHealth Online medical, allergy, therapy, and psychiatry visits are available at no cost to those enrolled in UMG’s Anthem plans.